Privacy Policy

UX Web Solutions LTD (Company number 14506296) is committed to protecting your privacy and ensuring transparency in how we collect, use, and process your personal data. This Privacy Policy explains our practices regarding data collection, usage, and protection. We comply with the UK Data Protection Act 2018, UK GDPR (General Data Protection Regulation), and all applicable UK privacy laws. By using our website or services, you consent to the practices described in this policy.

1. Information We Collect

We collect information in several ways to provide and improve our services:

2. How We Use Your Information

We process your personal data for the following lawful purposes:

• Service Delivery: Providing website design, app development, SEO, and care plan services
• Consultation & Booking: Scheduling free consultations and managing project inquiries
• Payment Processing: Processing invoices, payments, and maintaining billing records
• Communication: Responding to inquiries, sending project updates, and providing customer support
• Quality Assurance: Testing, improving, and optimizing our services and website
• Analytics & Performance: Understanding website usage, user behavior, and service effectiveness
• Legal Compliance: Complying with tax, accounting, and legal obligations
• Marketing & Outreach: Sending newsletters, service updates, and promotional content (with consent)

3. Form Submissions & Data Safety

When you submit information through our contact forms, consultation booking, or service request forms:

• All form submissions are transmitted via HTTPS encryption (SSL/TLS protocol)
• Data is stored securely in our Base44 database with encryption at rest
• Only authorized staff members can access your personal information
• We never share your data with third parties without explicit consent
• Form data is retained for as long as necessary to fulfill the service or for legal requirements
• You have the right to request deletion of your data at any time

4. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies:

You can control cookie preferences through your browser settings. Please see our Cookie Policy for detailed information.

5. AI & Automated Data Processing

Our development services use AI-assisted tools to accelerate project delivery. Regarding your data:

• Project data may be processed through AI development tools to improve code quality
• Client data is never sold or used for training external AI models
• AI processing is used only for your project delivery and internal optimization
• We do not use your personal information for profiling or automated decision-making
• You have the right to request details about any automated processing of your data

6. Third-Party Services & Data Sharing

We work with trusted third-party service providers to deliver our services:

• Stripe: Secure payment processing (PCI-DSS Level 1 compliant)
• Google Analytics & Bing Webmaster Tools: Website analytics and search performance monitoring
• Resend: Email delivery service for transactional communications
• Cloud Hosting Providers: Base44, AWS, or other hosting infrastructure
• Google Calendar: For consultation booking and scheduling (with permission)

All third-party processors are bound by data protection agreements and only process data as necessary to provide services.

7. Data Security Measures

We implement comprehensive technical and organizational security measures:

• HTTPS/SSL encryption for all data in transit
• Encryption at rest for sensitive data in databases
• Regular security audits and vulnerability assessments
• Access controls and role-based permissions for staff
• Secure password storage using industry-standard hashing
• Regular backups and disaster recovery procedures
• Firewalls and intrusion detection systems

While we maintain strong security practices, no system is 100% secure. We encourage you to use strong passwords and notify us immediately of any security concerns.

8. GDPR & Your Rights

Under UK GDPR and UK Data Protection Act 2018, you have the following rights:

• Right to Access: Request a copy of your personal data we hold
• Right to Rectification: Correct inaccurate or incomplete information
• Right to Erasure: Request deletion of your data (subject to legal obligations)
• Right to Restrict Processing: Limit how we use your data
• Right to Portability: Request your data in machine-readable format
• Right to Object: Opt out of marketing communications or certain processing
• Rights Related to Automated Processing: Request human review of automated decisions

To exercise any of these rights, contact us at info@uxwebsolutions.co.uk. We will respond within 30 days.

9. Data Retention

We retain your personal data for as long as necessary to provide services and comply with legal obligations:

• Project data: Retained during project delivery and for 6 years afterward (for tax/legal purposes)
• Customer service records: Retained for 2 years after the last interaction
• Marketing data: Retained until you unsubscribe or request deletion
• Analytics data: Aggregated data is retained indefinitely; individual user data is anonymized after 13 months
• Payment records: Retained for 6 years (legal requirement for accounting)

10. International Data Transfers

Our services are based in the UK. However, some third-party processors (Stripe, Google, AWS) may process data outside the UK. When data is transferred internationally, we ensure appropriate safeguards are in place, including Standard Contractual Clauses or adequacy decisions recognized by the ICO.

11. Marketing Communications

We may send marketing emails, newsletters, or service updates. You can:

• Unsubscribe from any marketing email by clicking the unsubscribe link
• Update your communication preferences in your account settings
• Contact us to adjust frequency and types of communications

12. Policy Changes

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of material changes via email or website notification. Your continued use of our services constitutes acceptance of the updated policy.

13. Contact Information & Data Requests

If you have questions about this Privacy Policy, wish to exercise your data rights, or have privacy concerns:

If you are unhappy with our response to a privacy complaint, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.